The “Participation Imperative Framework” describes new customer behaviour and needs that will drive future product and service innovation.
NB. This 30+ page article can be downloaded in PDF format here or browsed on-screen below. © Copyright 2009. STL Partners. All rights reserved.STL Partners published this content for the sole use of STL Partners’ customers and Telco 2.0™ subscribers. It may not be duplicated, reproduced or retransmitted in whole or in part without the express permission of STL Partners, Elmwood …
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