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Telcos have a business imperative to reduce costs and improve customer experience in order to survive, and they believe AI will be instrumental in achieving this. This is a sample report from the presentations at our Singapore Senior Executive Strategy Seminar, looking at how telcos are prioritising AI investments and including two case studies from Telenor and Vodafone.
Telcos have three options in dealing with the disruptive business models of the Internet giants: protect their core business (piper), compete head-on, or co-opetition. All options require operators to digitalise their operations. This sample report looks at how Telkom Indonesia is managing the transformation of its business to become more agile and deliver best-in-class customer experience.
Most telecoms operators agree on the need to secure new value from IoT, but they don’t all agree on how. This sample report gives a snapshot of presentations from our Singapore Senior Executive Strategy Seminar, and discussions among attendees from 12 major regional operators and industry organisations on how to move beyond connectivity in IoT.