Transitioning to techco in APAC: Priorities for success

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Telecoms operators globally are attempting to transition their business model towards a “technology company” centric approach, as they seek to grow revenues and change the foundation their network is built on. This report incorporates insights from primary research to uncover key lessons to accelerate this evolution.


Format: PDF filePages: 29 pagesCharts: 19Author: Tim OttoPublication Date: July 2022

Table of Contents

  • Executive Summary
  • Foreword
  • What does telco transformation look like in 2022?
    • 5G is a trigger for transformational change
    • Telcos are looking to transition to techcos
    • APAC is a heterogeneous region, but CSPs have similar goals
  • APAC transformation: state of play today
  • Five priorities in building a “techco” business
    1. Telcos must set clear end-goals to define their transformational objectives
    2. Operations & organisation: Removing legacy siloes, building software skills, and shifting to dynamic product development
    3. Ecosystem: Building partnerships in new industries
    4. Technology: Moving to cloud-native and operationalising multi-vendor stacks
    5. Changing your KPIs: Moving to the new world
  • Conclusion: Next steps for telcos in APAC

Table of Figures

  • Figure 1: Telcos are looking to move to a ‘techco’ model
  • Figure 2: Regional leaders are furthest ahead in digital transformation, excelling across both internal and external capabilities
  • Figure 3: Regional spread of survey responses
  • Figure 4: Telco to techco factors
  • Figure 5: Current status of LTE/5G roadmap in APAC (as of April 2022)
  • Figure 6: The majority of telecoms operators in APAC are looking to grow revenues or serve new customers
  • Figure 7: APAC operators believe the main drivers for B2B revenue growth will come from outside network services
  • Figure 8: APAC telcos’ transformation measured by these 13 internal and external metrics
  • Figure 9: The 5G-mature JPC market has allowed operators to make more progress
  • Figure 10: Regional Leaders are furthest ahead when it comes to digital transformation, excelling across internal and external capabilities
  • Figure 11: Operators are pursuing three different business models
  • Figure 12: Responses in the survey showed a lack of a clear strategy for many CSPs
  • Figure 13: There is demand for stronger executive vision, across business models
  • Figure 14: This JPC operator has implemented a new operating model for managing networks and IT
  • Figure 15: One ASEAN operator has moved to address a lack of vertical expertise
  • Figure 16: Network operations, customer experience management and service provisioning are the 3 areas to prioritise for automation
  • Figure 17: Interviewees mentioned a range of KPIs to be used by telcos-turned-techcos
  • Figure 18: Most interviewees stated the need to boost revenues
  • Figure 19: Five principles for digital transformation

The following operators were included at the time of writing this report:

  • Singapore: SingTel
  • Thailand: True Telecom, DTAC, AIS
  • Malaysia: Digi, Celcom Axiata, Telekom Malaysia, Maxis
  • Indonesia: Telkomsel
  • Philippines: Globe Telecom, PLDT
  • Australia: Telstra, Optus Mobile
  • New Zealand: Spark New Zealand, Vodafone New Zealand, Two Degrees
  • South Korea: KT Corp, SK Telecom, LG UPlus
  • India: Bharti Airtel, Vodafone Idea, Reliance Jio
  • Japan: KDDI (au), NTT Docomo, Rakuten, Softbank Corp
  • China: China Mobile, China Telecom
  • Hong Kong: PCCW Hong Kong (HKT)
  • Brunei: DST

Technologies and industry terms referenced include: agile, agility, AIS, APAC, ASEAN, Asia Pacific, automation, B2B, Bharti Airtel, Chine Mobile, China Telecom, Celcom Axiata, cloud-native, Digi, DTAC, DST, ecosystem, edge computing, enterprise, external capabilities, Globe Telecom, innovation, JPC, KPIs, KT Corp, KDDI, LG UPlus, Maxis, NTT Docomo, Optus Mobile operating model, operations, organisation, partners, private networks, PLDT, PCCW, Reliance Jio, Rakuten, Regional leaders, Softbank, SingTel, SPARK, SK Telecom, software, techno, transformation, True Telecom, Telekom Malaysia, Telkomsel, Telstra, Two Degrees, upskilling, verticals, Vodafone