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Sustainability: Why it’s good for business

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Telcos should embrace sustainability not just as a PR goal, but as a new heart to their purpose and strategy in the Coordination Age. By doing so they can unite and motivate employees, customers, investors and partners, and reignite growth and innovation.

Description

Format: PDF filePages: 28 pagesCharts: 8Author: Alice WoodPublication Date: September 2021

Table of Contents

  • Executive Summary
    • Context
    • Key findings from research
    • Recommendations
    • Next steps for research
  • Introduction
    • Scope of research
    • Sustainability is a cornerstone of the Coordination Age
    • The motivating value of a compelling purpose
  • Defining and contextualising sustainability
    • ‘Corporate social responsibility’ vs. ‘sustainability’
    • The United Nations Sustainable Development Goals
    • Where are telcos focusing their efforts?
  • What are the business benefits of sustainability?
    • Employee benefits
    • Customers and government
    • Shareholder benefits
    • Challenges of sustainability
  • Conclusion
    • To what degree are telcos taking a holistic approach to CSR and sustainability?

Table of Figures

  • Figure 1: The three components of sustainability
  • Figure 2: The three ages of telecoms
  • Figure 3: How a unifying purpose helps create value
  • Figure 4: The 17 Sustainable Development Goals
  • Figure 5: SDG focus for telcos interviewed
  • Figure 6: The four main business stakeholders
  • Figure 7: Globe’s Sustainable Engagement Index Scores
  • Figure 8: Orange Money revenue and customers

Keywords: business benefit, Coordination age, corporate social responsibility, CSR, customers, development, digital inclusion, economic, employees, environmental, ESG, governments, SDGs, shareholders, Social, sustainability