MobiNEX: The Mobile Network Experience Index, H1 2016
£1,000.00 excl VAT
The quality of experience delivered by operators’ mobile data networks is a key indicator of their current performance, and a foundation of their future prospects in digital. Our MobiNEX ranking, updated this week for H1 2016, shows how 80 operators in 25 countries compare. How does your telco stack up?
Description
Format: PDF file
Pages: 60 pages Charts: 23 Author: Matt Pooley Publication Date: October 2016Table of Contents
- About MobiNEX
- Changes for H1 2016
- MobiNEX H1 2016: results
- The winners: top ten operators
- The losers: bottom ten operators
- The surprises: operators where you wouldn’t expect them
- MobiNEX by market
- MobiNEX H1 2016: segmentation
- MobiNEX H1 2016: Raw data
- Error rate
- Latency consistency
- Download speed
- Average latency
- Appendix 1: Methodology and source data
- Latency, latency consistency and error rate: Apteligent
- Download speed: OpenSignal
- Converting raw data into MobiNEX scores
- Setting the benchmarks
- Why measure customer experience through app performance?
- Appendix 2: Country profiles
- Country profile: Australia
- Country profile: Brazil
- Country profile: Canada
- Country profile: China
- Country profile: Colombia
- Country profile: Egypt
- Country profile: France
- Country profile: Germany
- Country profile: Italy
- Country profile: Japan
- Country profile: Malaysia
- Country profile: Mexico
- Country profile: New Zealand
- Country profile: Norway
- Country profile: Philippines
- Country profile: Russia
- Country profile: Saudi Arabia
- Country profile: Singapore
- Country profile: South Africa
- Country profile: Spain
- Country profile: United Arab Emirates
- Country profile: United Kingdom
- Country profile: United States
- Country profile: Vietnam
Table of Figures
- Figure 1: MobiNEX scoring breakdown, benchmarks and raw data used
- Figure 2: MobiNEX H1 2016 – included markets
- Figure 3: MobiNEX H1 2016 – operator scores breakdown (top half)
- Figure 4: MobiNEX H1 2016 – operator scores breakdown (bottom half)
- Figure 5: MobiNEX H1 2016 – average scores by country
- Figure 6: MobiNEX segmentation dimensions
- Figure 7: MobiNEX segmentation – network speed vs reliability
- Figure 8: MobiNEX segmentation – network speed vs reliability – average by market
- Figure 9: MobiNEX vs GDP per capita – H1 2016
- Figure 10: MobiNEX vs smartphone penetration – H1 2016
- Figure 11: Error rate per 10,000 requests, H1 2016 – average by country
- Figure 12: Error rate per 10,000 requests, H1 2016 (top half)
- Figure 13: Error rate per 10,000 requests, H1 2016 (bottom half)
- Figure 14: Requests with total roundtrip latency > 500ms (%), H1 2016 – average by country
- Figure 15: Requests with total roundtrip latency > 500ms (%), H1 2016 (top half)
- Figure 16: Requests with total roundtrip latency > 500ms (%), H1 2016 (bottom half)
- Figure 17: Average weighted download speed (Mbps), H1 2016 – average by country
- Figure 18: Average weighted download speed (Mbps), H1 2016 (top half)
- Figure 19: Average weighted download speed (Mbps), H1 2016 (bottom half)
- Figure 20: Average total roundtrip latency (ms), H1 2016 – average by country
- Figure 21: Average total roundtrip latency (ms), H1 2016 (top half)
- Figure 22: Average total roundtrip latency (ms), H1 2016 (bottom half)
- Figure 23: Benchmarks and raw data used
Technologies and industry terms referenced include: 500 ms, app, Apteligent, Bouygues, customer experience, Customer Satisfaction, Downlink, Download Speed, e-Plus, EE, Error Rate, Free, index, latency, LTE, mobile, MobiNEX, Movistar, network, O2, operator, Orange, Speed, Sprint, STL, T-Mobile, Telco 2.0, Wind