Gen AI: Where should telcos start?

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Gen AI has great potential usefulness to telcos, provided its capabilities and limitations are well understood, and projects implemented judiciously. This report directs telcos to the most promising use cases.


Format: PDF filePages: 30 pagesAuthor: Charlotte PatrickPublication Date: September 2023

Table of Contents

  • Executive Summary
    • After the hype of Generative AI (Gen AI)
    • The most compelling uses for Gen AI in telcos
    • How to scope a Gen AI project
    • 4 core recommendations
    • Next steps
  • Introduction
  • What does Gen AI bring to the telco?
  • Gen AI use cases in a telco
    • 1. Content creation
    • 2. Human-machine interactions
    • 3. Human-human interactions
    • 4. Knowledge management
    • 5. Process improvements
    • 6. Data management
    • 7. Intelligence improvements
  • Where is the value in Gen AI?
    • Important types of Gen AI
    • Use cases for Gen AI
  • Conclusion
  • Index

Table of Figures

  • Figure 1: Concepts in Gen AI
  • Figure 2: Types of language generation models
  • Figure 3: Gen AI use cases in a telco
  • Figure 4: Importance of Gen AI types to telcos
  • Figure 5: Benefits of Gen AI to telcos


Technologies and industry terms referenced include: APIs, chatbots, ChatGPT, GANs, Gen AI, Generative AI, Human-machine, IVR, KMS, LLM, NLG, NLI, NLP, NLU, ProcessGPT, VAEs