Finding value from AI, analytics and automation (A3) in the telco network

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In this report we update our model of the financial value of adding AI, analytics and automation (A3) into a telco’s processes. The focus of this update is the network and OSS. In these domains, our bottom-up assessment shows that telcos can achieve financial benefits amounting to 5% of annual revenues.


Format: PDF filePages: 51 pagesAuthor: Charlotte PatrickPublication Date: March 2024

Table of Contents

  • Executive summary
  • The value of A3 in a telco network and OSS
  • Progress of A3 in the telco network and OSS
  • Use of generative AI in the network and OSS
  • Conclusion
  • Appendix

Table of Figures

  • Figure 1: Overview of the potential financial value of A3 for telcos in the network and OSS
  • Figure 2: Financial value of A3 in network and OSS and change, 2024 vs. 2022
  • Figure 3: Breakdown of the financial value of A3 in the network and OSS
  • Figure 4: Activities in service management benefiting from A3
  • Figure 5: Activities in resource management and virtualisation benefiting from A3
  • Figure 6: Automation and intelligence in network and OSS
  • Figure 7: A3 used in network planning and capacity management
  • Figure 8: Hierarchy of intent managers
  • Figure 9: Using AI with computer vision in tower inspections
  • Figure 10: Simplifying 5G with a digital twin
  • Figure 11: How a MAS works
  • Figure 12: Our 6 period profiles for A3 benefits to be realised


Technologies and industry terms referenced include: A3, AI, analytics, assurance, automation, Data Management, End-to-end service orchestration, field services, financial model, Generative AI, Intent-based networks, ML, Network deployment, Network maintenance, network planning, orchestration, OSS, RAN, Resource management, Service design and fulfilment, Trouble ticketing