COVID-19: Now, next and after

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What measures are telcos taking now to help their customers, and how should they start to re-think and re-plan future strategies in the course and aftermath of the Coronavirus pandemic? We look at impacts across the business and outline four longer-term scenarios for the industry.

Description

Format: PDF filePages: 38 pagesCharts: 8Author: Andrew CollinsonPublication Date: March 2020

Table of Contents

    • Executive Summary
      • It won’t be over by Christmas
      • Telcos and vendors can and should now do some great things
      • True leaders think ahead
      • Short-term: Some smart offers to copy
      • Mid term: Adjust, but don’t forget the future
      • Long term: Four possible scenarios
    • Introduction
      • World War C
      • Coronavirus and the Coordination Age
      • Three stages and three questions for telcos
    • Now: Shock and lockdown
      • The problems that need to be solved
      • Immediate actions
      • Starting to look ahead
    • Next: Finding a new, temporary normal
      • Identify possible turning points
      • The problems that need to be solved
      • Mid-term actions
      • Planning and contingencies
      • Telcos and the rise of the surveillance society
    • After: Rebuild and reshape
        • Scenario-planning: Looking back from 2025
        • Scenario 1: Back to (almost) normal
        • Scenario 2: Fragmented recovery
        • Scenario 3: Weak and distanced
      • Scenario 4: Stronger than before

Table of Figures

Figure 1: How telcos are supporting their customers
Figure 2: Financial markets rate telecoms as one of the sectors of the economy least hit by Coronavirus
Figure 3: Moody’s credit rating impact of Coronavirus by industry
Figure 4: Four global COVID-19 scenarios in 2025
Figure 5: Snapshot of the Back to (almost) normal scenario impact on telecoms in 2025
Figure 6: Snapshot of the Fragmented recovery scenario impact on telecoms in 2025
Figure 7: Snapshot of the Weak and distanced scenario impact on telecoms in 2025
Figure 8: Snapshot of the Better than before scenario impact on telecoms in 2025

Keywords: 5G, 4G,  black swan, backhaul, capital investments, China, cloud-native, collaboration, Consumer, contingency plans, cooperation, Coordination Age, Coronavirus, COVID-19, cruise lines, customer, Enterprise, entertainment, Europe, fibre, Finance and ownership, Fixed networks, France, FWA, Germany, Global, government, healthcare, home working, hospitals, India, IoT, Italy, Kaletra, lockdowns, logistics, online ordering, pandemic, privacy, regulation, remote delivery, resilience, Russia, security, smart cities, South Korea, Spain, spectrum, surveillance society, Telecoms, tracking, transformation, transport, UK, US, video conferencing

Companies & technologies covered: AT&T, Bharti Airtel, BT, China Telecom, Deutsche Telekom, Du, Etisalat, Google, MegaFon, Microsoft, NTT, Slack, Sprint, Telefonica, Telstra, TELUS, T-Mobile, Verizon, Vodafone, World Health Organisation, Zoom