Changing Culture: The Great Barrier

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The findings of a senior exec summit we ran last week in Asia present a fascinating snapshot of the global telecoms industry. They highlight views on the key goals of and barriers to transformation, and point to some key actions needed to move forward.

Description

Format: PDF filePages: 26 pagesCharts: 15Author: Andrew CollinsonPublication Date: December 2016

Table of Contents

  • Executive Summary
  • Introduction
  • Objectives of Transformation
  • What is the outlook for growth for telcos?
  • Can data growth ‘save the day’?
  • Why is transformation so difficult?
  • The challenge of achieving synergy with the core
  • So ‘going digital’ is becoming a necessity whatever your strategy
  • Opportunities for ‘Telco Cloud’ Centred Growth
  • Models for how to transform
  • The Publisher / Utility Model
  • 20 transformation metrics that matter
  • Digital Maturity Model
  • NFV/SDN Playbook
  • Case Studies of Transformation in Practice
  • Telkom Indonesia – Becoming the “King of Digital”
  • Celcom Axiata – Quick ‘HITx’ to Kick-start Transformation
  • Conclusion: how to change model and culture together?
  • Establish transformational leadership and vision
  • Empower and motivate people to unlock culture
  • See success through a new lens (and new metrics)
  • Re-engineer the guts of the business

Table of Figure

  • Figure 1 – Transformation priorities are different for every operator
  • Figure 2 – The growth performance of 68 global operator groups 2009-16
  • Figure 3 – The arguments for and against broadband producing long term growth
  • Figure 4 – A clear majority in the group believed broadband will not sustain long-term growth
  • Figure 5 – Telco ‘digital’ plays have experienced varied success to date
  • Figure 6 – Telco Cloud services by type
  • Figure 7 – NTT Docomo is one leading benchmark for new revenue creation
  • Figure 8 – The ‘Utility’ and ‘Publisher’ Models
  • Figure 9 – A high level Digital Maturity Model
  • Figure 10 – The NFV/SDN ‘Playbook’ explained
  • Figure 11 – Telkom Indonesia’s ‘Digital Telco’ vision
  • Figure 12 – Telkom Indonesia’s Transformation Key Success Factors and Lessons
  • Figure 13 – How the HITx programme was delivered
  • Figure 14 – Which area of transformation has the greatest value, and what requires the greatest effort?
  • Figure 15 – A new business ‘stack’ for telcos?

Technologies and industry terms referenced include: Celcom Axiata, Culture, growth, Metrics, NFV/SDN, telco cloud, Telkom Indonesia, transformation