Breaking down silos for telco adaptability

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Our analysis of five telco case studies highlights the challenge for telcos looking to introduce cross-silo working and how approaches are being adapted to fit the organisation and access business benefits.

Description

Format: PDF filePages: 55 pagesAuthor: Nicola WarrenPublication Date: April 2023

Table of Contents

  • Executive Summary
  • Introduction
  • The silo situation
  • Benefits of breaking down silos
  • Why should telcos break silos now?
  • What prevents telcos from breaking silos
  • Case Study 1: Going agile in commercial teams in a medium-sized opco
  • Case Study 2: Going agile in part of a large multinational telco
  • Case Study 3: Deploying agile at scale at Telstra
  • Case Study 4: Deploying agile working in a separate entity (TELUS Digital)
  • Case Study 5: Deploying agile working in stages (Swisscom)
  • Conclusions
  • Recommendations
  • Index

Table of Figures

  • Figure 1: Comparison of implementations in each of the case studies
  • Figure 2: Typical silo organisation structure seen in telcos
  • Figure 3: Cross silo inputs for customer proposition development
  • Figure 4: Workflow in the waterfall model
  • Figure 5: Conceptual benefits from agile working
  • Figure 6: Agile team structure
  • Figure 7: Key elements of what was implemented in Case Study 1
  • Figure 8: Overall tribe structure
  • Figure 9: Schedule of shorter meetings
  • Figure 10: Challenges facing the telco
  • Figure 11: Project timeline
  • Figure 12: Key elements of what was implemented in Case Study 2
  • Figure 13: Overall project framework
  • Figure 14: Key elements of what was implemented in Case Study 3
  • Figure 15: Key elements of what was implemented in Case Study 4
  • Figure 16: Swisscom presentation showing use of bimodal IT
  • Figure 17: Key elements of what was implemented in Case Study 5
  • Figure 18: Swisscom DevOps Rotterdam offer to target digital talent
  • Figure 19: Comparison of implementations in each of the case studies
  • Figure 20: Extract from BCG Agile @ Scale Survey

 

Technologies and industry terms referenced include: agile, collaboration, cross-functional, Culture, data-driven, digitisation, Innovation, learning, management, Swisscom, Telstra, TELUS, time to market, transformation, Vision