Breaking down silos for telco adaptability
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Our analysis of five telco case studies highlights the challenge for telcos looking to introduce cross-silo working and how approaches are being adapted to fit the organisation and access business benefits.
Description
Format: PDF file
Pages: 55 pages Author: Nicola Warren Publication Date: April 2023Table of Contents
- Executive Summary
- Introduction
- The silo situation
- Benefits of breaking down silos
- Why should telcos break silos now?
- What prevents telcos from breaking silos
- Case Study 1: Going agile in commercial teams in a medium-sized opco
- Case Study 2: Going agile in part of a large multinational telco
- Case Study 3: Deploying agile at scale at Telstra
- Case Study 4: Deploying agile working in a separate entity (TELUS Digital)
- Case Study 5: Deploying agile working in stages (Swisscom)
- Conclusions
- Recommendations
- Index
Table of Figures
- Figure 1: Comparison of implementations in each of the case studies
- Figure 2: Typical silo organisation structure seen in telcos
- Figure 3: Cross silo inputs for customer proposition development
- Figure 4: Workflow in the waterfall model
- Figure 5: Conceptual benefits from agile working
- Figure 6: Agile team structure
- Figure 7: Key elements of what was implemented in Case Study 1
- Figure 8: Overall tribe structure
- Figure 9: Schedule of shorter meetings
- Figure 10: Challenges facing the telco
- Figure 11: Project timeline
- Figure 12: Key elements of what was implemented in Case Study 2
- Figure 13: Overall project framework
- Figure 14: Key elements of what was implemented in Case Study 3
- Figure 15: Key elements of what was implemented in Case Study 4
- Figure 16: Swisscom presentation showing use of bimodal IT
- Figure 17: Key elements of what was implemented in Case Study 5
- Figure 18: Swisscom DevOps Rotterdam offer to target digital talent
- Figure 19: Comparison of implementations in each of the case studies
- Figure 20: Extract from BCG Agile @ Scale Survey
Technologies and industry terms referenced include: agile, collaboration, cross-functional, Culture, data-driven, digitisation, Innovation, learning, management, Swisscom, Telstra, TELUS, time to market, transformation, Vision