Beyond connectivity: Telcos’ evolution into sustainability enablement

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Results from our survey of over 200 enterprises found a growing interest for sustainability services. We outline actionable strategies telcos can employ to meet this demand and foster green revenue growth

Description

Format: PDF filePages: 29 pagesAuthor: Miran Gilmore, Jack HurleyPublication Date: March 2024

Table of Contents

  • Executive Summary
  • Introduction
  • Telcos’ enablement play is split across four categories of sustainability services
    • Many telcos already offer basic enablement services, but few offer services with a direct sustainability benefit
    • Telcos are not clearly communicating the benefits of enablement services which could hinder commercial success
  • Enterprise demand for sustainability
    • Attitudes towards sustainability differ between industries with low and high emission profiles
    • Enterprises have a positive view of telcos’ role in supporting their sustainability endeavours
  • Telcos must adapt enablement offerings to meet diverse enterprise sustainability strategies
  • The three key stages for telcos and ICT players developing enablement products and services
  • Appendix
    • Questions for respondents in Operations roles
    • Questions for respondents in Technology/IT roles
  • Index

Table of Figures

  • Figure 1: Four levels of sustainability enablement services that telcos can offer
  • Figure 2: Telcos should adapt enablement offerings to meet diverse enterprise sustainability needs
  • Figure 3: Three scopes of emissions and the emerging voluntary metric, Scope 4
  • Figure 4: Four levels of sustainability enablement services
  • Figure 5: Verizon’s smart city street light solution’s dashboard shows energy usages at specific sites in a given time period
  • Figure 6: Breakdown of telco scores in sustainability enablement
  • Figure 7: Which factor do you consider to be the primary force in driving your organization’s sustainability agenda?
  • Figure 8: Does your organization see sustainability as a competitive advantage or disadvantage?
  • Figure 9: Which department(s) are your organization prioritizing for the implementation of new and more sustainable practices?
  • Figure 10: To what extent do you agree with the following statements about the role of telecoms service providers in supporting your organization’s sustainability efforts?
  • Figure 11: If offered by a telecoms operator, which service would be most beneficial in supporting your organization to achieve its sustainability objectives?
  • Figure 12: Four types of customers for enablement services
  • Figure 13: Breakdown of survey respondents
  • Figure 14: From which areas or departments within the organization does the drive for sustainability originate? Select all that apply.
  • Figure 15: To what extent do you agree with the following statements about the sustainability efforts in your department?
  • Figure 16: Which of the following sustainable practices is your organization incorporating into its operations? Select all that apply.
  • Figure 17: What measures are being taken to improve energy efficiency in your organization’s operations? Select all that apply.
  • Figure 18: To what extent do you agree with the following statements about the sustainability efforts in your department?
  • Figure 19: Which of the following sustainable practices are incorporated within your organization’s technology and IT department? Select all that apply.

 

Technologies and industry terms referenced include: AI, AT&T, avoided emissions, BT, carbon-intensive, Deutche Telekom, direct services, EcoDriving, enablement services, IoT, net-zero, Orange, scope 2, Scope 4, Scope1, Telefonica, Telia, Telstra, Verizon