Automation: Reaching full potential

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The maturity of telco automations in the network OSS and BSS varies significantly. Some telcos are reporting significant headcount reductions from mature automations while others are still in the early stages of simple automation deployments. There are important steps telcos must consider if they are to reach maximum automation.


Format: PDF filePages: 34 pagesAuthor: Charlotte PatrickPublication Date: November 2023

Table of Contents

  • Executive Summary
    • Telco’s automation progress to date
    • How telcos will progress towards building full value from automation
    • Recommendations
  • Introduction
    • Drivers and barriers of automation projects
  • Overcoming automation barriers
  • Use of intelligence in automation
  • Growth of sophistication in intelligent automation
  • Building a business that is successful with intelligent automation
  • Conclusion
    • Organisational change is needed to underpin intelligent automation
    • The need for an automation team
    • Recommendations
  • Index

Table of Figures

  • Figure 1: Barriers experienced by vendors
  • Figure 2: Map of automation value in telco operations
  • Figure 3: Drivers and barriers to telco automation
  • Figure 4: Model for telco automation
  • Figure 5: Capabilities required to create intelligent automation
  • Figure 6: Deployment map for automation and intelligence
  • Figure 7: Evaluation and measurement for automation
  • Figure 8: Example of framework for evaluation from China Unicom
  • Figure 9: Team member underpinned by automation


Technologies and industry terms referenced include: 5G standalone, A3, AI, Amdocs, automation, barriers, BSS, CAMARA, chief data officer, China Unicom, CI/CD, Devops, digital twins, Gen AI, Huawei, Intelligent automation, KPIs, MANO, ML, NWDAF, opco, OSS, RAN, Roadmap, ROI, RPA, Tier 1 telcos, TM Forum, VNFs