Are telcos smart enough to make money work?

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Mobile operators have many of the assets and capabilities required to become a major force in financial services, but they will also need to tap expertise in data analytics/machine learning.


Format: PDF filePages: 49 pagesCharts: 19Author: David PringlePublication Date: April 2021

Table of contents

    • Executive Summary
    • Introduction
    • Potential business models
      • Who are you serving?
      • What are you doing for the people you serve?
      • M-Pesa – a springboard into an array of services
      • Docomo demonstrates what can be done
      • But the competition is fierce
    • Applying AI to lending and insurance
      • Analysing hundreds of data points
      • Upstart – one of the frontrunners in automated lending
      • Takeaways
    • From payments to financial portal
      • Takeaways
    • Turkcell goes broad and deep
      • Paycell has a foothold
      • Consumer finance takes a hit
      • Regulation moving in the right direction
      • Turkcell’s broader expansion plans
      • Takeaways
    • Telefónica targets quick loans
      • Growing competition
      • Elsewhere in Latin America
      • Takeaways
    • Momentum builds for Orange
      • The cost of Orange Bank
      • Takeaways
    • Conclusions and recommendations
    • Index

Table of Figures

    • Figure 1: Financial service capabilities by service provider
    • Figure 2: Financial services lies in the telecoms sweet spot
    • Figure 3: The closer you get to the consumer, the more money you can make
    • Figure 4: Safaricom works with partners to provide a broad range of financial services
    • Figure 5: MTN has identified fintech solutions as one of five growth platforms
    • Figure 6: NTT Docomo’s payment propositions are growing rapidly
    • Figure 7: Docomo’s payment business has continued to prosper in the pandemic
    • Figure 8: PayPal wants to build a super app supporting shopping and financial services
    • Figure 9: How PayPal’s proposed digital wallet could look in practice
    • Figure 10: The digital payment market is regional rather than global
    • Figure 11: In June 2019, Turkcell presented ambitious growth plans for Paycell
    • Figure 12: Paycell’s revenue growth is slowing
    • Figure 13: Turkcell’s vision is to make Paycell a single interface for multiple services
    • Figure 14: Turkcell’s success in fintech is helping it to expand into new markets
    • Figure 15: Movistar Money is designed to deliver loans quickly
    • Figure 16: Orange Money now offers some banking services as well as payments
    • Figure 17: Orange Bank offers subscription services that bundle in insurance
    • Figure 18: Orange’s financial services business continues to run at a significant loss
    • Figure 19: Telcos’ capabilities are a good fit with those of fintech specialists

Keywords: AI, Application enablement, artificial intelligence, Authentication, banking, behavioural data, carrier billing, central bank, cloud-based IT architecture, consumer app development, consumer financial services, Coordination age, credit scoring, credit-worthy, d CARD, d Payment, Data analytics, data science, digital channels, digital commerce, digital currency, digital payments, digital platforms, distribution channels, Financial Services, fintech, industry knowledge, insurance premium, licenses, loans, Loyalty Programmes, Machine Learning, merchants, micro-credit, micro-loans, mobile money services, mobile wallet, Money management, money transfer, network-as-a-service, Payment Services Directive, Payments, Personal Data, Pix, PSD2, regulatory, reputation, risk of default, risks, savings, security, small businesses, Smart Life, solutions and applications, super app, tencent, trusted brand, unbanked, virtual debit card

Companies & technologies covered: Alibaba, Alipay, Amazon, Amazon Payments, Ant Financial, Anytime, Apple Pay, Boku, C6 Bank, Google, Google Pay for Business, Docomo Digital, Facebook, Fortumo, Juvo, M-PESA, Movistar Money, Movistar Money Colombia, MTN, NTT DOCOMO, Orange, Orange Bank, Orange Bank Africa, Orange Money, Paycell, Paypal, Safaricom, Telecom Italia Mobile, Telefonica, TIM Brazil, Turkcell, Upstart, Vivo Money, WeBank, Wechat