Skilling up telcos for A3: New roles and where they fit (Chart)

Our recent research explored the steps telcos are looking to take and should take in order to pursue data-driven strategies in automation, analytics and AI (A3).  Our surveys on industry priorities suggest that operators recognise this need, regardless of whether they are focused on their core connectivity business or seeking to build new value beyond connectivity. A corresponding organisational shift to support this strategic goal is implied, with new A3-specific roles created at all levels of the organisation.

Even to stay competitive today, operators should be setting up bodies to manage policies, procedures and technology in new A3 areas, as well as a dedicated team to undertake analysis around value creation and risk minimisation of new A3 implementations. They should also consider a central governing authority such as a Chief Data Officer to drive an A3 agenda at the highest-level. Beyond this “basic skillset”, in the next 5 years operators will need to create a centralised team to support automation efforts across the organisation with more business-focussed roles responsible for ongoing development of vision and strategy. Where these teams might sit across an operator’s organisational structure is suggested in the diagram above.

See how STL can help you grow your enterprise revenues

Our Growing enterprise solution covers how operators can adopt B2B2X business models to address changing enterprise needs in 5G, private networks, IoT, analytics and more.

Book a demo

See our research on analytics, automation and AI:

Amy Cameron

Author

Amy Cameron

Research Director

Amy works with world-leading operators and tech companies to define opportunities and strategies in the B2B and AI fields. She leads STL Partners’ research into application of AI in telecoms, as well as the Growing Enterprise Revenues research stream.

Download this article as a PDF

Read more about growing enterprise revenues

Growing Enterprise Revenues overview pack

Our overview pack explores how the telecoms industry can leverage new business models to meet enterprise customer needs

Telco APIs and Open Gateway: You can’t make an omelette without breaking some eggs

This article provides an assessment of where the market is to date post-MWC Barcelona, and what telcos can do to accelerate the opportunity.

Telco managed cybersecurity: incorporating cloud native application security

While the move to cloud native is a top priority for many enterprises, it introduces new security risks. There are individual solutions that minimise this risk, but a unified platform can offer a holistic approach. Telcos could strengthen their offerings by incorporating such platforms into their managed security services.

The Economy of Things: enabling the monetisation of IoT data

The Economy of Things (EoT) represents the natural transition of the Internet of Things (IoT). Whilst the IoT enables the generation of data from their devices and their sensors, the EoT can provide the means for the data to be transacted and monetised across a multi-participatory ecosystem. By 2030, at STL Partners we forecast that there will be 3.3 billion EoT enabled devices worldwide.