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external insights

Leveraging insight: The neglected strategic capability

Knowledge is power. So why don’t more telcos build it systematically? Expert analysis of four telco insight approaches yields 10 practical recommendations for maximising impact to the whole business, value for money, and minimising subjective bias.

Future work

The Future of Work: How AI can help telcos keep up

This research defines and considers the topic “Future of work” – exploring the impact of emerging technologies and economic and social changes on telcos, and identifying how A3 (analytics, AI and automation) can help solve new challenges.

learning telco

Building the learning telco

The knowledge and skills required to succeed in the digital environment are ever evolving. Telcos must maintain knowledge flows around the organisation and enhance their capacity to learn in order to keep pace and compete.