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The financial value of AI and automation in telecoms

AI & automation for telcos: Mapping the financial value

In this report we update our initial model of the potential financial value of adding analytics, AI and automation (A3) into a telco’s processes. Our bottom up assessment of 150+ processes across networks and operations, customer channels, sales and marketing shows telcos can achieve financial benefits amounting to more than 8% of annual revenues.


The new telcos: A field guide

Telecoms is too important to leave up to traditional fixed and mobile operators. Thanks to the “democratisation” of shared spectrum, virtualised networks, fibre and cloud – plus the demands of industry, government and local communities – a plethora of new service providers are emerging to fill the gaps. This report is intended as a “spotter’s guide” to the categories of network owners and operators.