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In this report we update our initial model of the potential financial value of adding analytics, AI and automation (A3) into a telco’s processes. Our bottom up assessment of 150+ processes across networks and operations, customer channels, sales and marketing shows telcos can achieve financial benefits amounting to more than 8% of annual revenues.
Telecoms is too important to leave up to traditional fixed and mobile operators. Thanks to the “democratisation” of shared spectrum, virtualised networks, fibre and cloud – plus the demands of industry, government and local communities – a plethora of new service providers are emerging to fill the gaps. This report is intended as a “spotter’s guide” to the categories of network owners and operators.
The forces of divergence and convergence have shifted in favour of the latter, with the move to cloud native and software-defined networking. We evaluate how operators can take advantage of convergence to drive greater efficiencies, scale economies and service innovation.
Airports are complex, multi-sector, multi-application, multi-stakeholder sites. They hold opportunities for both public & private 5G networks, although telcos need to choose their roles carefully.