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Voice and Messaging 2.0
Customer Workshops
Executive Summary
Core voice and messaging revenues – which remain 80% of the Telecoms industry's global revenue – are under stronger threat than ever before. To help counter this threat, new research and analysis by the Telco 2.0™ team shows how voice and messaging can be re-invented as the Telco's 'killer application'. The Voice & Messaging 2.0 'Mindshare' Workshop provides a unique means to access this knowledge quickly and effectively, combine it with internal thinking, and produce agreed action plans for clients to exploit the opportunities presented.
"What are we going to do about it?"
To bring this to life quickly and effectively within client organizations, the Telco 2.0™ Voice and Messaging 2.0 'Mindshare' Workshop brings together the best external market knowledge with clients' strategists and senior decision makers using expert facilitation to produce agreed and actionable business plans. The Workshop is a highly productive and interactive working session that is designed to identify and address specific market opportunities based on the research and analysis undertaken by the Telco 2.0™ team.
 Workshop Objectives
Objectives are tailored to the need of each client. Typical objectives are:
- To identify and prioritise relevant new broadband strategies.
- To develop and agree the plan to address selected opportunities.
Who is this workshop for?
The workshop is relevant to all operators with significant exposure to retail voice services; major equipment vendors; wholesale voice operators and inter-exchange telecoms companies (IXCs); handset vendors; and online 'software as a service' providers wishing to offer voice and messaging capabilities.
Why is this approach different and more effective?
Telco 2.0™ 'Mindshare' workshops are designed to help teams think 'outside the box' and identify breakthrough opportunities for growth which are both strategic and practical. We aim to support clients develop both long-term 'game-changing' strategies/value propositions and short-term 'fast pay-back' product and proposition enhancements.
To achieve this we mix together expert knowledge and new research on the topic of Voice & Messaging 2.0 with creative brainstorming methods, group facilitation skills, and decision-making and project prioritisation techniques. This is supported by sophisticated but simple interactive technology (special wireless laptops and brainstorming software). Everyone's voice is heard and the best ideas come to the fore fast, not those of the people who shout loudest (or are the most senior!). The approach is far more efficient and effective (and enjoyable) than 'post-it' note and brown paper sessions.
The Voice and Messaging 2.0 Workshop module is one of a series of three Telco 2.0™ Workshop Modules: Voice & Messaging 2.0; Two-Sided Telecoms Platforms; and Future Broadband Business Models.
Duration
Workshops can be 1 day, 1.5 days or 2 days, depending on the required outputs.
Costs
Workshops prices are available on application and depend on the duration and amount of preparation and customisation required. Please email: contact@telco2.net.
Core Team
We select each Telco 2.0™ Voice & Messaging 2.0 workshop team from our core pool of experts. We supplement them with specialists as required for each assignment.
Further information
For information about purchasing and payments, please contact us at contact@telco2.net or call + 44 (0) 20 3239 7530.
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