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Telcos have a business imperative to reduce costs and improve customer experience in order to survive, and they believe AI will be instrumental in achieving this. This is a sample report from the presentations at our Singapore Senior Executive Strategy Seminar, looking at how telcos are prioritising AI investments and including two case studies from Telenor and Vodafone.
Telcos have three options in dealing with the disruptive business models of the Internet giants: protect their core business (piper), compete head-on, or co-opetition. All options require operators to digitalise their operations. This sample report looks at how Telkom Indonesia is managing the transformation of its business to become more agile and deliver best-in-class customer experience.
M-Commerce 2.0: Intro to M-Commerce. Presentation by Simon Torrance, CEO of STL Partners; Harnessing Personal Data to Revolutionise customer engagement and transactions. Presented at the EMEA Brainstorm, November 2011. (Foundation 2.0, Executive Briefing Service, Dealing with Disruption Stream)
M-Commerce EMEA Nov 2011 Simon Torrance