Operator transformation in practice: Telkom Indonesia case study

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Telcos have three options in dealing with the disruptive business models of the Internet giants: protect their core business (piper), compete head-on, or co-opetition. All options require operators to digitalise their operations. This sample report looks at how Telkom Indonesia is managing the transformation of its business to become more agile and deliver best-in-class customer experience.

This report includes an overview of the following presentations:

  • Digital companies’ platform strategies & operating models
  • Telkom Indonesia: Delivering best-in-class customer experience
    • Part 1: Coordinating to achieve ‘King of digital’
    • Part 2: Organisational transformation
    • Part 3: Journey towards agility

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