Telcos have a business imperative to reduce costs and improve customer experience in order to survive, and they believe AI will be instrumental in achieving this. This is a sample report from the presentations at our Singapore Senior Executive Strategy Seminar, looking at how telcos are prioritising AI investments and including two case studies from Telenor and Vodafone.
This report includes an overview of the following presentations:
- Building an AI framework – Where is the greatest value opportunity for operators?
- Telenor chatbot – Experience sharing
- Transforming margin assurance – Vodafone case study