In this report we update our initial model of the potential financial value of adding analytics, AI and automation (A3) into a telco’s processes. Our bottom up assessment of 150+ processes across networks and operations, customer channels, sales and marketing shows telcos can achieve financial benefits amounting to more than 8% of annual revenues.
As standards for Wi-Fi and cellular become increasingly entwined, there has never been a greater technical possibility for convergence. This report explores the market view of future convergence from both supply and demand side perspectives.
Telecoms is too important to leave up to traditional fixed and mobile operators. Thanks to the “democratisation” of shared spectrum, virtualised networks, fibre and cloud – plus the demands of industry, government and local communities – a plethora of new service providers are emerging to fill the gaps. This report is intended as a “spotter’s guide” to the categories of network owners and operators.
The forces of divergence and convergence have shifted in favour of the latter, with the move to cloud native and software-defined networking. We evaluate how operators can take advantage of convergence to drive greater efficiencies, scale economies and service innovation.
The rapidly growing pool of IoT data is creating an enormous and complex attack surface that is a significant vulnerability for enterprises and the wider economy. How can telcos address the need for more sophisticated security and position themselves as trusted partners to enterprises?
There is much debate in the industry on the topic of telco edge computing, but little clarity for players within the telecoms industry and potential customers on how much capacity will be available. This report forecasts the capacity of network edge data centres from 2021-2025.
Why did AT&T buy, and then sell, DirecTV and Time Warner after only six years? This report looks at AT&T’s decisions, actions and their consequences, and the lessons for others attempting adjacent market moves and M&A.
Developing edge-enabled services is complicated; there are key decisions to be made at each level of the value chain, starting with infrastructure. Leveraging results from a survey conducted by STL Partners with 150 CSPs, this report outlines why edge infrastructure will be multi-cloud and what telcos should do about it.
Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.
As telecoms operations become increasingly softwarised, network functions are getting broken down into their individual parts, and reassembled as an essential part of the IT stack for industry-specific applications and services. In this disaggregated telco value chain, is there anything left that is distinctively ‘telco’?